Privacy policy

1. Who we are

This policy covers the public website at allforcaremedical.com and the AFCM customer app for Android (package com.allforcaremedical.afcm), both operated by AllFor Care Medical ("AFCM", "we", "our"). Our primary office is 107 Golden Spring, St Andrew, Jamaica, and we also operate offices in Ocho Rios, St Ann, and Port Morant, St Thomas.

AFCM provides care coordination and transport support. We do not diagnose or treat medical conditions, and AFCM is not a replacement for public emergency services.

2. What this website collects

This website is intentionally light on data collection. It does not use analytics or advertising trackers.

2.1 The contact form

If you use the contact form, we receive the details you enter: your name, telephone or WhatsApp number, email address, parish or area, service of interest, preferred contact method, and your message. This information is sent by email to contactus@allforcaremedical.com so our team can respond to you. We ask you not to include medical records, identification numbers, or payment details in the form.

2.2 AFCM Assistant

AFCM Assistant is the small chat helper on this website. Most questions are answered from prepared information stored on our own server. When a question needs interpretation, the text of your question may be processed by Google Gemini, an external AI service, to produce a general answer about AFCM services. Chat conversations are not stored permanently on our server; limited technical logs (such as timestamps and error states, without message content) may be kept briefly for reliability.

Please do not share medical records, symptoms, identification details, payment information, or other private information with the assistant. It is designed for general questions only, and it reminds you of this in the chat window.

2.3 Server logs

Like nearly all websites, our hosting provider keeps standard technical logs, which can include your IP address, browser type, and the pages requested. We use these only for security and reliability.

3. The AFCM Android app

3.1 Service requests

When you make a service request in the app, AFCM receives the request information you provide so our team can review and coordinate the requested service. Core service requests can be made without creating an account, and you can submit a request for yourself or for someone you care for.

Sharing your location is optional. If you prefer, you can enter an address manually instead. Each request comes with a reference and a private PIN, which you can use to track it. Please keep your PIN private.

3.2 Medication Reminders

Medication Reminders are optional. In AFCM version 1.3, medication names, instructions, reminder schedules, and reminder statuses are stored locally on your device and are not sent to AllFor Care Medical servers.

AFCM uses Android notification permission to display medication reminders that you create. Reminder actions such as marking a reminder as taken, skipping it, or snoozing it are actions you record yourself and do not verify that medication was physically taken.

Medication Reminders are a personal reminder tool only. AFCM does not provide medication advice through this feature. Please follow the instructions of your doctor or pharmacist.

4. Cookies and similar storage

The website uses only essential cookies and browser storage. A session cookie protects the contact form against abuse, and the chat uses a short-lived identifier in your browser's session storage to keep the conversation working and to apply fair-use limits. Neither is used to profile you or to advertise, and both expire quickly. Because we use only essential cookies, the site does not show a cookie banner.

5. How we use information

• To reply to your enquiry by the method you prefer
• To arrange or coordinate services you ask about
• To review and coordinate service requests made through the app
• To answer general questions through AFCM Assistant
• To keep the website secure and working properly

We do not sell personal information.

6. Sharing

Contact-form messages are delivered by email through our hosting provider's mail service. Assistant questions that need interpretation are processed by Google Gemini as described above. Service-request information from the app is handled only as necessary to provide or coordinate the service you request. We do not share your details with other third parties unless a service you request requires it or the law requires it.

7. Retention

Contact-form emails are kept for as long as needed to handle your enquiry and any follow-up. Service requests received through the app are kept for as long as needed to coordinate the requested service and handle any follow-up. Technical logs are kept for short periods consistent with normal security practice.

Medication Reminder data is stored only on your device and is not held by AFCM, so AFCM cannot access or delete it.

8. Your choices

You can contact us without the form at any time by WhatsApp or telephone on +1 (876) 776-6247, or by email. You can use the whole website without the assistant. To ask about the information we hold about you, or to ask us to correct or delete it, email contactus@allforcaremedical.com and we will help. This applies to information AFCM holds, such as contact-form messages and app service requests.

9. The Android app download

Downloading the AFCM Android app from this website is a plain file download. The website does not collect personal information as part of the download. Once installed, the app is covered by this policy as described in section 3.

10. Changes to this policy

If we change how the website or the AFCM app handles personal information, we will update this page and its effective date.

11. Contact

Questions about this policy: email contactus@allforcaremedical.com, call or WhatsApp +1 (876) 776-6247, or write to AllFor Care Medical, 107 Golden Spring, St Andrew, Jamaica. Offices are open9:00 AM to 5:00 PM.